Frequently Asked Questions
Everything you need to know before your next peak performance.
What are your standard delivery times within the UK?
We offer standard shipping via Royal Mail which typically takes 3-5 business days. Express next-day delivery is available for orders placed before 1:00 PM GMT.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unworn gear. Simply use our online portal to generate a prepaid return label and drop your package at any local post office.
Are your hiking boots covered by a warranty?
Yes, all technical footwear and hardware come with a 12-month manufacturer warranty against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payments via PayPal, Apple Pay, and Google Pay.
Do you offer international shipping outside of the UK?
Currently, we ship to the UK and select European destinations. International shipping rates and delivery times are calculated at checkout based on your location.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking link to monitor your shipment's progress in real-time.